The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
palycoms is an International VoIP Wholesale Provider, Internet Telephony Service Provider, Internet VoIP and Video Conferencing Service Provider, SIP Billing, VoIP Billing Software Provider, Voip Termination ISP
VoIP Services: Call Back, Call Relay VoIP